Clash of Cultures

Taking a hands-on approach to the realignment of a transformation project that has spun out of control. How do rescue a prestige project that’s on the verge of failure? By doing the right things. And by doing the right things in the right manner. Lufthansa AirPlus Servicekarten GmbH is a provider of global services to …

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A Public Sector Enterprise Goes Digital

Acquiring and passing on know-how: establishing a project-management system on behalf of a tax-collection agency. A large IT service provider managed the tax collection agency’s IT system. The scope of this task then expanded suddenly when, in the wake of the ELSTER e-government program, all tax-collection agencies in Germany were required to enable the introduction …

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